本教材分为9个单元。每个单元分为若干任务，每个任务下分为导入、对话、词汇及短语、专业句子、练习、阅读六部分。书后附有词汇表。本教材建议每周4学时，2学期内完成。

Module One   Ticket Service

Task One  Telephone Inquiry

Task Two  Telephone Reservation

Task Three  Purchasing the Ticket

Task Four  Change of Ticket and Endorsement

Task Five  Ticket Endorsement

Task Six  Ticket Refund

Module Two   Checkin Service

Task One  Checkin Procedure

Task Two  Baggage Checkin

Task Three  Checkin for Special Passengers

Module Three   Security Check

Task One  Managing the Crowds & Checking the Pass

Task Two  Checking the Body

Task Three  Checking Carryon Baggage

Module Four   Associated Examinations

Task One  The Customs at the Airport

Task Two  At the Airport Quarantine Inspection of China Sector and At the Frontier Inspection

Module Five   At the Departure Area

Task One  Inquiring Service at the Departure Area

Task Two  Checkin Oversized Baggage at the Gate

Task Three  Boarding

Task Four  Special Circumstances

Module Six   Arrival Passengers’Formalities

Task One  Domestic Passengers

Task Two  International passengers

Module Seven   Flight Irregularities

Task One  Flight Delays

Task Two  Flight Cancellation

Task Three  Overbooking

Module Eight   Other Services

Task One  Lost and Found

Task Two  Inquiry service at the information desk

Module Nine   Shopping and Entertaining at the Airport

Task One  Shopping at the Airport

Task Two  Entertaining at the Airport

Key to Exercises

Glossary

参考文献