Unit 1 Basic Knowledge of Business English Letter Writing

… 1

Section 1 Fundamentals of Business English Letters … 1

Section 2 Layout of Business English Letters …… 3

Section 3 The formats of Business English Letters…… 8

Section 4 Envelop Addressing …… 12

Section 5 Practical Training … 12

Section 6 Supplement Knowledge … 14

Unit 2 Establishment of Business Relations … 16

Section 1 Basic Knowledge Concerned … 16

Section 2 Writing Directions … 17

Section 3 Sample Letters… 18

Section 4 Useful Expressions & Typical Sentences … 28

Section 5 Practical Training … 31

Section 6 Supplement Knowledge … 37

Unit 3 Inquires and Replies … 38

Section 1 Basic Knowledge Concerned … 38

Section 2 Writing Directions … 39

Section 3 Sample Letters… 40

Section 4 Useful Expressions & Typical Sentences … 50

Section 5 Practical Training … 52

Section 6 Supplement Knowledge … 58

Unit 4 Offers and Counter-offers … 60

Section 1 Basic Knowledge Concerned … 60

Section 2 Writing Directions … 62

Section 3 Sample Letters… 62

Section 4 Useful Expressions & Typical Sentences … 69

Section 5 Practical Training … 73

Section 6 Supplement Knowledge … 79

Unit 5 Orders and Conclusion of Business … 80

Section 1 Basic Knowledge Concerned … 80

Section 2 Writing Directions … 81

Section 3 Sample Letters… 81

Section 4 Useful Expressions & Typical Sentences … 88

Section 5 Practical Training … 90

Section 6 Supplement Knowledge … 95

Unit 6 Payment … 97

Section 1 Basic Knowledge Concerned … 97

Section 2 Writing Directions … 99

Section 3 Sample Letters …… 100

Section 4 Useful Expressions & Typical Sentences… 108

Section 5 Practical Training … 110

Section 6 Supplement Knowledge …… 116

Unit 7 Packing …… 117

Section 1 Basic Knowledge Concerned …… 117

Section 2 Writing Directions… 118

Section 3 Sample Letters …… 119

Section 4 Useful Expressions & Typical Sentences… 125

Section 5 Practical Training … 127

Section 6 Supplement Knowledge …… 132

Unit 8 Shipment …… 135

Section 1 Basic Knowledge Concerned …… 135

Section 2 Writing Directions… 136

Section 3 Sample Letters …… 137

Section 4 Useful Expressions & Typical Sentences… 143

Section 5 Practical Training … 147

Section 6 Supplement Knowledge …… 152

Unit 9 Insurance …… 153

Section 1 Basic Knowledge Concerned …… 153

Section 2 Writing Directions… 155

Section 3 Sample Letters …… 155

Section 4 Useful Expressions & Typical Sentences… 160

Section 5 Practical Training … 163

Section 6 Supplement Knowledge …… 168

Unit 10 Complaints and Claims …… 170

Section 1 Basic Knowledge Concerned …… 170

Section 2 Writing Directions… 171

Section 3 Sample Letters …… 172

Section 4 Useful Expressions & Typical Sentences… 180

Section 5 Practical Training … 183

Section 6 Supplement Knowledge …… 189

Appendix … 191

References … 208